Privacy Policy

Information we process

• The messages and recent conversation context you submit to the concierge demo.
• Limited technical information needed to deliver and secure the service, such as a hashed session identifier used for concierge rate limiting.
• Your name, email address and message if you contact us by email.
• Your business contact details and hotel information when you submit the hotel onboarding form.

Why we use it

We use this information to generate a demo response, protect the website against abuse, answer enquiries and take steps towards a possible business agreement. Our legal basis is our legitimate interest in operating and demonstrating the service, or taking steps at your request before entering into an agreement.

AI processing

Demo messages are sent securely to OpenAI's API to generate a response. The demo is configured not to store responses as application history, and we do not opt in to using API content to train OpenAI models. Please do not enter passwords, payment-card details, passport information, medical information or other sensitive personal data.

Retention and sharing

AI Flow Hero does not maintain a permanent database of demo conversations. Usage records contain timestamps, answer status, estimated AI costs and a hashed session identifier, without message text. They support hotel usage reports, quotas and abuse prevention. Service providers may process limited data on our behalf for hosting, security, email and AI generation under their applicable data protection terms. Emails are kept only as long as reasonably necessary to handle the enquiry, maintain business records or meet legal obligations.

Hotel onboarding

Onboarding answers are stored in our hosting database for our team to review and prepare your hotel concierge. They are not available to other visitors and are not sent to the AI demo. We also store a dated, hashed network identifier to limit abusive submissions. We retain onboarding information while handling your enquiry and setting up or supporting your hotel service; you can contact us to request correction or deletion. Unsubmitted answers stay in the open page and are lost if it is closed or reloaded.

Cookies

We do not currently use advertising or analytics cookies. Our hosting infrastructure may use strictly necessary technology to operate and secure the website. The concierge uses a necessary session cookie, afh_guest, that expires after 24 hours, to limit abusive requests.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or object to processing. You may also lodge a complaint with the Dutch Data Protection Authority. Contact us first if you would like to exercise a privacy right.

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